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HELP

Here are answers to your frequently asked questions about doing business with YarnZone.

Order Status
Has my order shipped?

         Look here, in your account, for all of those details.


How do I change quantities or cancel an item in my order?

            This can be done in your account.


How do I track my order?

           You will get an email with the tracking info. You can also see it here.
My order never arrived.

          Email Us . We'll help with the tracking.


An item is missing from my shipment.

          Sorry. Email Us and we'll make it right.


When will my backorder arrive?

         We're at the mercy of our manufacturers on this one! We'll do our best to keep you updated or offer you an alternative.

My Account
How do I create an account?

          At the top of our homepage, you will find the link to create an account. Its easy! Make sure to sign up for our newsletter too. We share all kinds of fun stuff.


How do I edit my account information?

         Go here to your account and on the left column in MY ACCOUNT, you have options to update and edit almost anything.


How much is my shipping? 

Your shipping is calculated at checkout. If we are able to package your order differently or send it at a better rate, we'll let you know and adjust your shipment. This is usually common in larger orders. We'll do our very best!


I forgot my password.

         Visit the MY ACCOUNT area. Its easy to reset.


How do I return my product?  

         YarnZone does not accept product returns. All sales are final. 


I received the wrong product.

        Ooops. Let us know and we will replace it with the correct product. Please visit your account and use the Return shipment features to notify us.


When will my order ship?

        Most orders are shipped the next day, however at peak times it can take up to 72 hours.

International Shipping

We are honored to have the business of our International friends. We'll work hard to pack your yarn tight and send it USPS Priority International. To most countries, the flat rate is $23.95. Depending on the yarn, you can get up to 6 balls in that bag. If the shipping is different from what you are quoted at checkout, we will give you the best rate on your order.

We comply with all laws regarding duty and import. The appropriate paperwork will be included with your shipment to assure it arrives without unnecessary delays. Please understand that we cannot mark your shipment as a gift.  You are responsible for any duties and customs.

Other Important Stuff
Privacy Policy
Terms and Conditions


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